{"id":2067,"date":"2022-11-07T15:54:53","date_gmt":"2022-11-07T15:54:53","guid":{"rendered":"http:\/\/10.92.12.131:20780\/?p=2067"},"modified":"2025-01-13T17:41:07","modified_gmt":"2025-01-13T17:41:07","slug":"help-desk-automation-nuovo-innovativo-servizio","status":"publish","type":"post","link":"https:\/\/www-test.idearespa.eu\/fr\/help-desk-automation-nuovo-innovativo-servizio\/","title":{"rendered":"Automatisation du service d'assistance : un nouveau service innovant"},"content":{"rendered":"<p>IdeaRE a introduit un nouveau service innovant de <strong>Automatisation du service d'assistance<\/strong>, avec le double objectif de :<\/p>\n<ul>\n<li>r\u00e9duire les d\u00e9lais d'intervention<\/li>\n<li>optimiser l'utilisation des ressources impliqu\u00e9es dans le processus de service aux clients.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>IdeaRE ha introdotto un nuovo e innovativo servizio di Help Desk Automation, con il duplice obiettivo di: ridurre i tempi d\u2019intervento ottimizzare l\u2019impiego delle risorse coinvolte nel processo di assistenza verso i propri clienti.<\/p>","protected":false},"author":3,"featured_media":2065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-2067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-notizie"],"_links":{"self":[{"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/posts\/2067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/comments?post=2067"}],"version-history":[{"count":8,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/posts\/2067\/revisions"}],"predecessor-version":[{"id":2075,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/posts\/2067\/revisions\/2075"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/media\/2065"}],"wp:attachment":[{"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/media?parent=2067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/categories?post=2067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www-test.idearespa.eu\/fr\/wp-json\/wp\/v2\/tags?post=2067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}